Bilt confirmed on August 1, 2026 that some cardholders were sent to

collections by mistake. Affected users received notices from the collections

agency Tate and Kirlin claiming unpaid debt, and some saw the adverse

action reported to the credit bureaus.

A Bilt spokesperson acknowledged that a small number of customers received

unexpected collections notices, said the company is in contact with the

agency responsible, and said the erroneous reports would be deleted

immediately. Bilt expects the credit bureaus to update affected reports

within 2 to 5 business days.

Which cards are affected

The reports trace back to the original Bilt Mastercard issued by Evolve

Bank, the beta version of the card given out before March 2022. The

later Wells Fargo version of the Bilt Mastercard and the Cardless version

are not affected.

What cardholders should do

The damage is not cosmetic for everyone. One cardholder reported a

60 point credit score drop while in the middle of a home purchase

approval. Anyone who held the early Evolve issued card should pull their

credit reports from all three bureaus and confirm the collections entry is

gone once the 2 to 5 business day window passes. If it is still there,

dispute it directly with the bureau and keep the Bilt statement on file.

Cardholders who took a measurable financial hit, such as a denied loan or a

worse mortgage rate tied to the drop, should document the timeline and the

scores before and after. Bilt has not published a public notice or said how

many accounts were caught up in the error.